How to book routine appointments

There are a number of ways to book routine appointments.

  • Use our online service – please see here for details of how to register
  • Visit us at the practice and book in person
  • Contact us by phone: 0117 2444123

If you have already registered for online appointment booking, please click here to login.

 

Please note our policy on same day appointments:

  • All requests for a same day appointment will require details about what the problem or need is. If it is something that only a GP can manage then a doctor will phone you back to discuss this and the doctor will decide whether an appointment is needed. To be fair to everyone, reception will not booking same day appointments for patients coming into the surgery – everyone will need to be phoned back by the doctor.

Appointment types

We offer a variety of appointments with a variety of clinicians. Here is an overview of them all.

Please consider whether any of the options below would be appropriate for you before booking one of these appointments. These appointments are 10 minute slots with a GP for routine issues. You can book a routine GP appointment up to a week in advance. If you feel you need a same day appointment, you will be called back by a GP to discuss this and they will book you an appointment if necessary. Please note that when the GP calls you the number will show as 'Withheld'.

A Nurse Practitioner can see many common conditions and can also prescribe.

  • Allergic reactions
  • Asthma exacerbation
  • Back and neck pain (less than 3 months)
  • Balanitis (sore penis)
  • Bites (insect/human/animal)
  • Boils
  • Chest infections
  • Cold sores
  • Constipation
  • COPD exacerbation
  • Coughs and colds (less than 3 weeks)
  • Cystitis
  • Dental infections
  • Diarrhoea and vomiting
  • Ear ache
  • Eczema
  • Emergency contraception
  • Fever
  • Hayfever
  • Headaches
  • Head lice
  • Impetigo
  • Laryngitis
  • Mastitis
  • Minor head injury
  • Minor road traffic accident
  • Mouth ulcers
  • Rashes
  • Rhinitis
  • Sinusitis
  • Skin and nail infections
  • Sore eyes
  • Sore throat
  • Sprains and strains
  • Sunburn
  • Threadworms
  • Thrush
  • UTIs
  • Vaginal discharge
  • Verrucae and warts

 

Please be aware the Nurse Practitioner appointments are BOOK ON THE DAY only and are for patients with a NEW CONDITION OR PROBLEM that you feel needs to be seen on the same day.

If you already see a Doctor with your problem then it is not recommended to see the Nurse for the same condition.

The Nurse Practitioner DOES NOT TREAT:

  • Children under 1 year of age
  • Abdominal pain / Haemorrhoids / Chest pain
  • Pregnant women
  • Patients who have previously seen another Nurse or GP for the same problem which is not improving

You can request a phone back from a GP to discuss an issue which does not require a face-to-face consultation.

  • A GP will call you back after their morning or afternoon surgery (depending on the time of day the appointment was made), or possibly earlier than this is they have time between appointments. Unfortunately we cannot give a precise time for these calls.
  • Please note that when the practice phones you the number will appear as ‘Withheld’.
  • These appointments are usually booked on the same day, but can also be booked in advance if this is appropriate.

Practice Nurse appointments are booked in advance for ongoing management of chronic diseases (such as asthma and diabetes), as well as other services such as cervical smears, sexual health and immunisations.

  • 4YP – sexual health appointments for both registered and non-registered young people between the ages of 13 and 25.
  • Cervical smears (cytology)
  • Childhood immunisations.
  • Chronic disease management, including diabetes, asthma, COPD, hypertension, coronary heart disease etc.
  • ECGs
  • Emergency contraception
  • Flu and pneumonia vaccinations
  • Sexual health
  • Stitch removal

For further details on specific services, please see the Clinics & Services page of this website.

Our HCA can see patients for smoking cessation, new patient health checks, NHS health checks, dressings, blood samples, and teen health checks.

Our phlebotomy appointments are for the taking of blood samples, and are generally 5 minute slots.

We offer some emergency slots each day, which are kept free to ensure that any urgent cases can be seen. Please do not use this slot if your problem does not absolutely need to be seen that day.

Home visits are for patients who are housebound or too ill to get to the surgery. If you need a home visit please call as early as you can.

We offer an online service which allows you to book routine GP appointments. It also allows you to order your repeat prescriptions.

In order to use this service, you will need to register. Please click here for further details on the registration process.

Or click here if you are already registered

Cancellations

Last week 35 appointments with a clinician were wasted because a patient did not attend and did not cancel.

If you are unable to make it to an appointment that you have booked, please let us know so that we can make the appointment available to another patient.

You can cancel by using this form.

You can also cancel by contacting reception on 0117 2444123.

If you receive appointment reminder text messages, you can cancel by texting the number provided with the word ‘CANCEL’.